Customer Support

Shipping & Delivery

Rotocade now offers a Free UPS Ground shipping charge for all domestic orders totaling more than $50. Products under $50 will be processed through UPS API. All ground shipments will take a few business days for processing before they are shipped.

Returns & Replacements

Rotocade has a 30 Day exchange for damaged/non-working merchandise. Your satisfaction is important to us. Please contact us for more information: +1 (800) 691-7534

Ordering

We currently accept Paypal, Google Checkout, & Credit Card Orders only. All orders will be checked for fraud and may take a couple days to process depending on the payment type.

Viewing Orders

You can check the status of any existing or previous orders with Rotocade in My Orders.

Updating Account Information

You can update your details in Account Information & update your addresses in the Address Book.

Privacy & Security

Please view our Terms & Conditions for more privacy information. Rotocade is secured with 256-bit encryption by AlphaSSL & is a verified Authorize.Net Merchant.